Returns & Refunds

Return Policy

The Music Mart will typically accept returns for store credit within 14 days of purchase if all of the following conditions are met:

  • items must be in original, new condition, showing no signs of wear or use such as scratches, scuffs, dings, or scrapes on the instrument or collateral materials.
  • Items must include all original packaging, manuals, warranties, and accessories or your return may be subject to a return handling charge.
  • You have obtained a return authorization number (RA#) from a Music Mart customer service agent.

No returns are allowed on clearance items, discontinued items, opened software, books, CDs, videos, turntable cartridges, tubes, in ear buds, earplugs, in ear monitors, and special orders

Refund and Exchange Policy

At the time you request a return you can ask for a refund or an exchange. When we approve a return for refund you are awarded with store credit for product value only excluding shipping and handling charges. We do not grant cash refunds. To avoid shipping fees or possible damage during a return we suggest that you return your purchase at your nearest Music Mart retail location when possible.

If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

International Returns

We handle international returns on a case by case basis. If you have questions or need assistance, please call our customer service representatives at 1–876–926–4867.

Requesting a Return

Contact a customer service agent at 1-876-926-4867 to obtain a return authorization (RA#). To be delivered to:

The Music Mart
(Your RA #)
8 South Avenue
Kingston 10

Abuse of Return Privileges

Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

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